Users must be 21 years of age or older to register.
Only one account is permitted per person, household, or device.
Account names must exactly match the names on used payment methods.
All bonuses are subject to specific wagering requirements.
Any form of account abuse may lead to the withholding of funds.
Acceptance of Terms
By accessing or using the services provided by squeen, you agree to be bound by these Terms and Conditions. This legal agreement is between the user and the platform. If you do not agree with any part of these terms, you must immediately cease using our website and applications.
We reserve the right to modify these terms at any time. Your continued use of the platform following the posting of updates constitutes your formal acceptance of the revised terms. We encourage users to review this page regularly to stay informed of any changes.
User Eligibility
Age Requirement
You must be at least 21 years old to create an account and participate in any activities on this platform. This is the verified legal minimum age for our services.
Legal Capacity
Users must possess the full legal capacity to enter into a binding contract. By registering, you confirm you are not under any legal restriction that prevents you from gaming.
Regional Access
Our services are intended for users in Malaysia. Access from restricted regions may be blocked via technical means to ensure compliance with regional regulations.
Account Registration and Security
To use our services, you must register an account by providing accurate and complete information. The use of false identities or fabricated details is strictly forbidden and will result in account closure.
Account Identity: Only one account is permitted per person, household, or electronic device. Multiple accounts used to exploit promotions will be flagged.
Verification (KYC): We require identity verification before any withdrawals are processed. This may include providing government-issued identification.
You are solely responsible for maintaining the confidentiality of your login credentials. If you suspect that your account has been compromised, you must contact our support team immediately to secure your funds.
Deposits and Withdrawals
All financial transactions on the platform are processed through our partner payment providers. Users are responsible for ensuring they have sufficient funds and a compatible payment method.
Payment Methods
Deposits and withdrawals must be made using methods that belong to the registered account holder. Third-party payments are not permitted.
Limits & Timing
Processing times and transaction limits vary by method. These details are displayed within your account dashboard under the payment section.
Important: Withdrawals are subject to verification. Failure to provide requested KYC documents may result in delayed payouts or frozen funds.
Bonuses and Promotions
Promotional offers are designed to enhance the user experience. Each offer is governed by its own specific set of rules, which are detailed on the Promotions page.
Wagering Requirements
Most bonuses carry "playthrough" or wagering requirements. This means bonus funds must be bet a certain number of times before they can be withdrawn as cash.
Bonus Separation
Bonus balances are typically held in a separate wallet from your cash balance. Cash funds are usually withdrawn first unless specified otherwise.
While a bonus is active, maximum bet limits per round may apply. Exceeding these limits may result in the voiding of the bonus and any winnings derived from it. We reserve the right to reclaim bonuses in cases of clear abuse.
Game Rules and Fair Play
We are committed to providing a fair gaming environment. All game outcomes are determined by Random Number Generators (RNG) managed by the game providers.
Technical Glitches: In the event of a technical failure or system crash that interrupts a game round, that round may be declared void and stakes refunded.
Dispute Resolution: Disputed rounds are investigated by reviewing the game logs provided by the software studio. The studio's final decision on the outcome of a round is binding.
Prohibited Activities
To maintain the integrity of the platform, the following activities are strictly forbidden:
Fraud & Collusion
Any attempt to manipulate game outcomes or collude with other players to gain an unfair advantage.
Payment Misuse
Initiating chargebacks or using stolen payment details to fund an account.
Automation
The use of bots, scripts, or any software designed to automate betting or exploit technical glitches.
Financial Crimes
Using the platform for money laundering or any activity that violates anti-money laundering regulations.
Detection of these activities will result in immediate account suspension and the forfeiture of all remaining balances.
Responsible Gambling
We encourage all users to view gaming as a form of entertainment, not a source of income. We provide a suite of tools to help you manage your play:
Session Controls
Set reminders to track your time spent on the platform and implement cooling-off periods.
Deposit Limits
Limit the amount of funds you can deposit over a daily, weekly, or monthly period.
Self-Exclusion: If you feel gaming is becoming a problem, you can request self-exclusion. Once a self-exclusion period is set, it cannot be cancelled early.
All content on this website—including text, graphics, logos, and software—is the property of squeen or its partners and is protected by intellectual property laws.
Users are granted a limited, non-exclusive license to access the site for personal use. You may not copy, reproduce, or redistribute any part of the site's design or content without explicit written permission.
Availability and Liability
Our services are provided on an "as is" and "as available" basis. While we strive for constant uptime, we do not guarantee that the platform will be uninterrupted or error-free.
Maintenance: We may temporarily suspend services for scheduled maintenance or emergency updates.
Obvious Errors: In the event of an obvious clerical error regarding odds, balances, or payouts, the platform reserves the right to correct such errors.
Suspension and Termination
We reserve the right to suspend or close any account without prior notice if there is reasonable suspicion of a breach of these terms.
During an investigation, funds may be temporarily frozen. If an account is closed due to fraudulent activity, any remaining balance may be withheld. For standard closures, remaining funds will be returned via the original payment method after verification.
Data Protection
We handle all user data and transaction records with strict confidentiality. Your information is used solely for account management, security verification, and enhancing your experience.
Details regarding how we use cookies and other tracking technologies to optimize the platform can be found in our Cookie Policy.
Complaints and Disputes
If you encounter an issue, we ask that you first use our internal support channels. To resolve a dispute efficiently, please provide your account ID, transaction references, and a clear description of the problem.
We aim to resolve all internal complaints within a reasonable timeframe. If a resolution cannot be reached internally, the dispute will be handled according to the platform's internal escalation procedures.
Changes to These Terms
The gaming industry is dynamic, and our terms must evolve accordingly. We will post all updates to this page. The "Effective Date" at the top of the page indicates the most recent version of these terms.
It is the user's responsibility to check this page periodically to ensure they are complying with the latest rules.
Contact Information
For any questions or clarifications regarding these Terms and Conditions, please reach out to our professional support team.
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