How to log in to my squeen account?

Security is our priority, so if you lose your password, you must follow the official recovery path. Begin by clicking the "Forgot Password" link found directly on the login interface. You will be prompted to enter the email address or phone number used during your initial registration.

After submission, check your inbox for a password reset link. If you don't see it, please check your spam or promotions folder. Note that reset links are temporary and will expire after a certain period for security reasons. If you receive no communication, ensure your internet connection is stable and try the request once more.

Failure to receive a verification code is often caused by a weak mobile signal or because your phone number was updated since registration. Some mobile carriers also use aggressive message filtering that may block senders. We advise waiting for the "resend" option to become available rather than requesting multiple codes in rapid succession, as this can trigger a temporary security block.

To protect your balance and personal data, the system will automatically lock an account if incorrect login details are entered repeatedly. This is a protective measure designed to thwart brute-force attacks and is not a punishment for the user.

Locks typically release automatically after a period of time. If you need immediate access, you can contact customer support. When requesting help, please have your account username and a valid form of identity verification ready so our team can confirm ownership and restore your access safely.

There are several reasons why an account may face temporary restrictions. This can happen during ongoing identity verification processes or if a player has initiated a self-exclusion or cool-off period to manage their gaming habits. Restrictions also occur if the system detects signs of account sharing or the existence of duplicate accounts, which is against our fair play policies.

Additionally, unusual activity—such as logins from multiple distant geographical locations in a short window—may trigger a security review. These situations are resolved by contacting support and providing the necessary documentation to prove the account's legitimate use.

If you access your account from a shared computer or tablet, simply closing the browser tab is not enough. You must explicitly click "Log Out" to end the session. Ensure that the browser is not set to "save passwords" for this site. Using a device with a screen lock and a password that is not reused on other websites significantly reduces your risk.

Lastly, keep your registered email and phone number updated. This ensures that if you ever lose access, the recovery tools can reach you without delay.